At Wamaaz.com, we strive to ensure a smooth and fair shopping experience for our customers. If you’re unsatisfied with a purchase, you may be eligible for a refund or may need to file a dispute.
Refund Eligibility ✅
You can request a refund if:
✔️ You received a damaged, defective, or incorrect item.
✔️ Your order never arrived.
✔️ The item is significantly different from the description.
✔️ The seller has agreed to a refund.
⏳ Refund Processing Time: Refund requests are reviewed within 3-7 business days after approval. Refunds are issued via the original payment method.
How to Request a Refund 📝
1️⃣ Log in to your Wamaaz.com account.
2️⃣ Go to “My Orders” and select the order in question.
3️⃣ Click on “Request a Refund” and provide necessary details (photos, reason, etc.).
4️⃣ Submit your request and wait for a response from the seller or our support team.
If the seller does not respond within the given timeframe, Wamaaz.com will step in to resolve the issue.
Dispute Resolution ⚖️
If a refund request is denied or unresolved, you can escalate it as a dispute:
🔹 Open a dispute from your order page.
🔹 Our team will investigate the case and mediate between you and the seller.
🔹 A decision will be made based on evidence and policies.
Need Help? 🆘
For urgent issues, contact our support team:
📧 contact@wamaaz.com
Go to My Orders 🔗
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