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At Wamaaz, we are committed to providing a seamless and inclusive shopping experience for all users, including those with disabilities or special needs. Our platform is designed with accessibility in mind, and we offer advanced AI assistance through Wama, our AI-powered assistant, to ensure everyone can shop effortlessly.

Voice Assistance for Blind or Visually Impaired Users:

• Wama can be activated through simple voice commands like “Wama” or “Hey Wama.” Once activated, Wama reads out product descriptions, reviews, and navigates the website for blind or visually impaired users, ensuring they can shop independently.
• Wama assists with finding specific products, such as accessibility devices or assistive technology, by recognizing spoken queries.
• If a blind user places an order, our team will check the user’s profile and any relevant details about their disability. Additionally, real agents may review the conversation between the user and Wama to ensure that the correct product is ordered and delivered. This helps our agents make sure the product matches the user’s needs, particularly when Wama’s AI might miss important context.

Support for Users with Limited Mobility:

• Wama provides hands-free shopping by enabling voice commands for searching, browsing, and ordering products, allowing users with limited mobility to shop without physical interaction.
• Wama can also suggest products such as ergonomic furniture, adaptive devices, and accessibility tools that enhance mobility and ease of use.

Assistance for Hearing Impaired Users:

• For hearing-impaired users, Wama offers text-based support, ensuring that all information, such as product details and recommendations, is available in written form.
• Users can interact with Wama via chat and receive assistance without relying on audio cues. This helps them shop and navigate our platform easily and efficiently.

Simplified Shopping for Users with Cognitive or Learning Disabilities:

• Wama simplifies the shopping process for users with cognitive or learning disabilities by offering clear, easy-to-understand product descriptions.
• The AI assistant provides suggestions based on user preferences, minimizing overwhelming choices and helping users find the items they need.
• If a user with cognitive challenges places an order, our team will review the interaction to ensure the products match their needs and preferences, verifying that the order aligns with their specific requirements.

Assistance for Elderly Users:

• For elderly users, Wama helps by providing personalized recommendations and simplifying navigation with voice commands. Wama ensures that the shopping experience is intuitive and efficient, even for those with limited experience using digital platforms.
• Wama can also suggest age-appropriate products, such as home safety devices, easy-to-use electronics, and more.

Real-Agent Assistance: Our real agents carefully monitor the interactions between users and Wama, particularly for users with disabilities. When an order is received, our team checks the user’s profile and any special needs or disabilities they have. If necessary, agents will review the conversation history to ensure that the correct products are ordered. This extra layer of attention ensures that the order is accurately fulfilled based on the user’s unique requirements.

At Wamaaz, we strive to make shopping accessible and enjoyable for all users, regardless of their abilities. We are continually improving our platform to ensure that people with disabilities can shop confidently and independently.