Legal

At Wamaaz.com, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order, we offer a money-back guarantee under the following terms.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• Return Period: Requests for refunds must be made within 14 days of receiving your order. After this period, we cannot offer a refund.
• Product Condition: The product must be unused, unopened, and in its original packaging. We reserve the right to refuse a refund if the product has been damaged or used.
• Proof of Purchase: You must provide proof of purchase, such as the order confirmation email or receipt.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Customer Support: Send an email to contact@wamaaz.com with your order number, details of the product, and the reason for requesting a refund.
2. Return Instructions: Our customer support team will provide you with the return address and further instructions.
3. Return the Product: Once you have received the return instructions, send the product back to us at the provided address. You will be responsible for the return shipping costs unless the product was faulty or damaged.

Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is eligible for a refund, we will process your request within 7 business days. Refunds will be issued to the original payment method.

• Full Refund: If the product meets all the criteria, a full refund will be issued.
• Partial Refund: If the product is returned in a damaged condition, a partial refund may be issued depending on the extent of the damage.
• Non-Refundable Items: Certain products, such as perishable goods or items marked as non-returnable, are not eligible for a refund.

Exceptions

We do not offer refunds for the following:

• Products that have been used or opened.
• Products that are damaged due to misuse or improper handling.
• Items purchased during sales or promotions marked as final sale.

Exchanges

If you wish to exchange a product for a different size, color, or model, please contact customer support at contact@wamaaz.com. We will assist you with the exchange process as long as the item meets the eligibility criteria mentioned above.

Contact Us

If you have any questions or concerns about our Money Back Policy or need assistance with a return or refund, please contact us at:

Wamaaz.com
85 Great Portland Street, First Floor
London, W1W 7LT
Email: contact@wamaaz.com